Additional Offerings: Any additional and related services that the Landlord may request and Ruralis may provide, in its sole discretion, subject to additional terms.
Annual Subscription: An annual amount paid by Landlord for the use of the Service.
Check-in: The specific time when the Tourist first enters the Landlord’s Property at the beginning of the Tourist’s rental of the Landlord’s Property.
Check-Out: The later of (i) the specific time when the Tourist leaves the Landlord’s Property and (ii) the date through which the Tourist booked the Property through the Service.
Confidential Information: The confidential, proprietary, or sensitive information of a Party.
Content: All data, materials, or content uploaded by the Landlord in connection with the Services, including but not limited to structured or unstructured data such as personal data, financial metrics, or operational data.
Documentation: User guides, manuals, technical specifications, and other materials provided by the Provider, in any form or medium, that describe the functionality, use, or operation of the Services.
Landlord: The user of the Service pursuant to these Terms and Conditions, and as further defined above.
Multi-unit: A Property consisting of multiple self-contained rental units, including facilities traditionally referred to as bed and breakfasts or room rentals, where each unit (e.g., rooms or apartments) is rented individually at separate rates, without involving the entire facility.
Party: Each of the parties to these Terms and Conditions.
Property: Is as defined above and includes any property in which Ruralis provides Services, including Units and Multi-Units.
Property Revenue: means the cost for a stay at the Property which amount shall be determined by the Landlord in its sole discretion. Property Revenue is determined before any amounts due to Ruralis, Retail Platform Fees, and taxes are paid.
Publication: means the publication by Ruralis and Retail Platforms of the Landlord’s Property on Retail Platforms.
Photographic Service: The photographic service relating to the Property requested by the Landlord as part of the Service, or deemed necessary by Ruralis in its sole discretion, to be carried out through professional photographers directly engaged by Ruralis.
Referral Program: the Ruralis referral program through which an existing Landlord may refer a new Landlord via a unique personal referral link and receive a credit against the Ruralis Commission, subject to these Terms and Conditions.
Rental: The period of stay at the Property to which the Tourist agrees pursuant to the booking conditions.
Retail Platform: Is as defined above.
Retail Platform Fees: The amount owed to Retail Platforms for hosting the Properties on their digital platforms, which include platform fees and payment transaction costs. The Retail Platform Fees, separate and apart from the Ruralis Commission, currently range from 15% to 19.3% (e.g., 15% for Airbnb, and 16.3%-19.3% for Booking.com depending on the popularity of the destination) and are the actual amount that Ruralis pays to the Retail Platform, without markup, for the promotion of the Property. Bank fees and applicable taxes are added to these costs.
Ruralis Commission: This is the amount due to Ruralis related to each Rental of the Property.
Sale Price: This is the amount the Tourist agrees to pay to rent the Property. The Sale Price includes Property Revenue, plus any amounts due to Ruralis, Retail Platform Fees, and taxes.
Service: Is as defined above.
Start Date: The date the Landlord signs up to use the Service.
Term: The period during which these Term and Conditions are effective which will commence on the Start Date and will continue on an annual basis until these Terms and Conditions are terminated according to the terms herein.
Terms and Conditions: This document, as well as any privacy policy, cookie policy, and other policy or terms published to Service, each of which may change from time to time.
Tourist: The party who purchases the Rental.
Unit: A single rental property that is rented out in its entirety including vacation homes and individual apartments.
1. Ruralis will provide the Service to the Landlord pursuant to these Terms and Conditions. The Service includes:
2. With respect to the Photographic Service, it is understood that the Landlord shall allow Ruralis to take photographs of the Property for which the Landlord requests the Service. The Photographic Service shall be carried out through professional photographers directly engaged by Ruralis. The costs of the Photographic Service shall be borne by the Landlord, but shall be advanced by Ruralis. Ruralis shall then deduct the costs of the Photographic Service, until fully offset, from the Property Revenue that the Landlord obtains through bookings made through the Service. It is understood that the performance of the Photographic Service before the first Publication of the Property is mandatory. Subsequently, if the Landlord deems it necessary to carry out an additional Photographic Service, or if Ruralis deems it necessary, in its sole discretion, to carry out an additional Photographic Service, the provisions set forth for the first Photographic Service shall apply. It is understood that the Landlord shall own the photographs that make up the Photographic Service. It is further understood that the Landlord grants to Ruralis and the Retail Platforms, with respect to each photograph that makes up the Photographic Service and to the Photographic Service as a whole, all rights of use for promotional, advertising and sales purposes, as well as for the purpose of Publication and for the purpose of performing these Terms and Conditions.
3. Ruralis may conduct verifications in order to check the regularity and completeness of the information provided by the Landlord and contact the Landlord in case clarifications or further information are needed. Ruralis, upon request of the Landlord, may also provide guidance to the Landlord in order to support the Landlord in determining rental pricing, it being understood that the ultimate determination shall remain the sole responsibility of the Landlord.
4. Ruralis may determine, in its sole discretion, that it needs to perform routine and/or extraordinary maintenance activities for the Service, thus making it unavailable for use for some time. Where scheduled maintenance activities are involved, Ruralis will provide prior notice to the Landlord of the maintenance activity and the unavailability of the Service. In the event of necessary unscheduled activity, Ruralis may perform such activity without providing prior notice. Such necessary unscheduled activity may be due to technical issues caused by malicious actions of third parties, improper use of the Service by the Landlord or other users of the Service, Force Majeure events, or otherwise. Ruralis will have no liability related to any such maintenance activities whether or not notice is provided.
5. Ruralis, by way of an example and not an exhaustive list, does not engage in 1) the administrative, operational or financial management of property or 2) tasks related to the conclusion or management of leases, collection of rents, ordinary or extraordinary maintenance of Property, or 3) the management of relations with tenants, Tourists, suppliers or public administrations on behalf of the Landlord or any other party, and will have no liability related to its provision or assistance with any of the above activities provided at the Landlord’s request.
Ruralis may provide the Landlord Additional Offerings aimed at simplifying the Landlord’s management of the Property and assisting in the Landlord’s compliance with regulatory obligations or operational optimization. Any Additional Offerings will be subject to separate negotiation, with specific economic conditions and mode of delivery.
1. Annual Subscription. The Landlord shall pay Ruralis the Annual Subscription. Unless otherwise provided when the Landlord agrees to these Terms and Conditions as documented during the sign up process, the Annual Subscription will be (i) One Hundred and Eighty-Five Dollars ($162.00) per year for each Unit of Property, plus applicable Tax, and (ii) One Hundred Dollars ($88.00) per year for each Multi-unit of Property, plus applicable Tax. Ruralis reserves the right to offer promotions, discounts, or customized commercial terms, including for limited time periods. In such cases, the actual fee due by the Landlord shall be the amount set forth in the relevant commercial proposal. Any promotions or discounts shall apply exclusively for the duration and under the terms specified in the respective offer, and shall not automatically extend to subsequent renewals unless expressly indicated otherwise. The first Annual Subscription will be due upon the Landlord’s acceptance of these Terms and Conditions. Payment of this Annual Subscription is a condition precedent to the Landlord’s use of the Service. The Annual Subscription shall automatically renew in perpetuity until these Terms and Conditions are terminated by a Party in accordance with the terms herein. The Annual Subscription for any subsequent years will be due and payable on the date these Terms and Conditions are renewed. Ruralis may automatically debit subsequent Annual Subscriptions from the Landlord’s account and/or deduct such Annual Subscription from any fees due to the Landlord by Ruralis. The Landlord shall promptly pay any portion of the Annual Subscription not debited by Ruralis. In the event of Landlord’s failure to make any Annual Subscription payment amount within seven (7) days of the renewal date, including due to insufficient funds in the Landlord’s accounts, Ruralis may suspend the Service until such failure is cured. If the Annual Subscription is not paid in full within twenty-one (21) days of the renewal date, Ruralis may elect to terminate these Terms and Conditions. Ruralis’s rights hereunder are in addition to any other rights and remedies available to it pursuant to these Terms and Conditions and at law.
2. Ruralis Commission. Unless otherwise provided when the Landlord agrees to these Terms and Conditions as documented during the sign-up process, the Ruralis Commission will be equal to ten percent (10%) of the Sale Price plus any applicable taxes and governmental fees. The Ruralis Commission will be calculated and paid as follows:
3. Referral Program. Ruralis may make available to a Landlord already under contract with Ruralis a unique personal referral link through which such Landlord may refer a new Landlord to Ruralis. Ruralis shall recognize a referral bonus in favor of the referring Landlord and the referred new Landlord, provided that the referred new Landlord registers through such referral link, enters into the applicable agreement with Ruralis, pays the Annual Subscription, and completes the Publication of the Property. Such referral bonus shall be equal to $250.00 in favor of the referring Landlord and $100.00 in favor of the referred new Landlord, and shall be granted exclusively in the form of credit, to be applied until exhausted as an offset against the Ruralis Commission accrued on completed bookings. For the avoidance of doubt, the referral bonus is non-transferable, not redeemable for cash, and shall be granted only once for each validly referred new Landlord.
4. Property Revenue. The Property Revenue equals the amount remaining following the deduction of the Ruralis Commission. Ruralis will pay to the Landlord the Property Revenue within five (5) business days after deducting the Ruralis Commission. Ruralis will pay the Property Revenue to the then-current bank account designated by the Landlord within the Service. The funds may be credited to the Landlord’s bank account and become visible within five (5) business days from the date Ruralis initiates the payment, depending on the processing times of the beneficiary’s bank. Within five (5) business days from the date of Check-out, Ruralis will transmit to the Landlord, via the Service, a statement with a summary of Ruralis Fees, Retail Platform Fees and any additional agreed upon costs. Revenue from Rentals will be viewable by the Landlord directly within the Service. The Landlord will have real-time access to up-to-date earnings information, transaction details, and payment history for complete and immediate control of its financial situation. In the event the Landlord disputes any amount, it shall report such amount to Ruralis within fifteen (15) days from the date of payment. Any amount following this fifteen (15) day period will be considered accepted without reservation. Ruralis reserves the right to suspend or delay payment of the Property Revenue in the following cases: (i) disputes or issues related to the Rental, such as a Tourist complaint or damage report; (ii) violations of these Terms and Conditions; or (iii) incorrect or outdated bank or tax information from the Landlord.
5. Cancellation Fees. The Landlord acknowledges and agrees that the Retail Platforms may impose a penalty or other charge in connection with the Landlord’s cancellation of any Rental. In addition, in the event of such a cancellation, the Landlord shall also pay Ruralis an additional amount equal to the amount of 10% + applicable taxes, if any, calculated on the penalty and/or other charges levied by the Retail Platform, subject to greater damages. The Landlord shall also assume all related liability to the Tourist and, subject to any other remedy provided for in these Terms and Conditions and by law, shall indemnify and hold harmless Ruralis for such cancellation. In the event that a new Landlord already has reservations on existing platforms at the time of his or her registration with Ruralis, these reservations will be handled directly by Ruralis, which will therefore be entitled to payment of the Ruralis Commission.
6. Late Payments. Late payments may incur interest at the maximum rate allowed by law, calculated from the due date until payment is made in full, including the period where the Parties are engaged in dispute resolution through mediation or court.
7. Non-Cancellable and Non-Refundable Fees. All fees are non-cancellable and non-refundable, except in the event of early termination by the Landlord due to a material breach by Ruralis. In such cases, Ruralis will refund any prepaid Annual Subscription fees paid for services not yet delivered as of the termination date.
8. Disputed Payments. In the absence of any disputes or amounts mandatorily withheld by law, all payments must be settled in full by the Landlord in accordance with these Terms and Conditions. Undisputed invoice(s) from Ruralis must be paid by the date stipulated without any set-off, deduction, or withholding. To dispute an amount due, the Landlord must notify Ruralis in writing within fifteen (15) days providing a clear explanation of the dispute. Ruralis agrees to review and consider the dispute in good faith and provide a determination within a reasonable timeframe. Any undisputed portion of the invoice must still be paid by the due date.
9. Applicability of Taxes. All fees and charges under these Terms and Conditions are exclusive of applicable taxes, levies, duties, or similar governmental charges, such as sales tax, goods and service tax, or use tax (collectively, “Taxes”), which shall be paid by the Landlord at the rate and in the manner prescribed by law. If Ruralis is legally required to collect Taxes on behalf of a taxing authority, the Landlord shall reimburse Ruralis for such amounts collected. If applicable, the Landlord shall promptly provide Ruralis with a valid tax exemption certificate authorized by the appropriate taxing authority.
The Landlord shall comply with the following obligations. In addition, the Landlord represents and warrants the following and its compliance thereof.
Ruralis will maintain appropriate administrative, physical, technical, and organizational safeguards to protect the integrity of Content and the Service. Such controls may include the use of anti-intrusion security protocols and data encryption systems. Ruralis agrees to notify the Landlord of any security breaches that adversely impact the Content as soon as practicable after becoming aware of such security breach.
The Landlord shall comply with all applicable export control laws and regulations, sanctions, embargoes, restrictive state lists and measures, and shall not permit access to or use of the Service by an organization or individual identified on any government denied-party list or that is owned or controlled by an organization or individual on a denied-party list.
By providing your phone number, you agree to receive SMS messages from Ruralis for onboarding, call scheduling, service updates, and occasional promotions. Message frequency varies. Standard message and data rates may apply. You can opt-out of our SMS service at any time by replying "STOP" to any message you receive. After texting "STOP", we will send a single confirmation message, and you will no longer receive SMS from us. If you need assistance, reply "HELP" or contact us at info@ruralis.com. Mobile carriers are not liable for delayed or undelivered messages. Regarding your privacy, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will be kept strictly confidential and will not be shared with any third parties.